Before I start this post I want to explicitly state that we love our car and are very grateful for it. It was a gift Swell's parents gave her for Optometry school graduation a number of years ago. Since then I have purchased it from her. (
Click here for a reminder as to how this car became my property)
That said this car has become more trouble than its worth over the last few weeks.
As the car approached 115000 miles we figured it was oil change/tune up time. No problem. I could take it in on a Monday or Thursday. Mondays both Swell and I had off but we're often out and about doing errands, shopping,etc. Thursdays Swell worked but I had the day off and could drive her and then head back to the car place and they would drive me the mile or so back to our place where I could do my weekly cleaning. (Of the house, not of me. I clean myself monthly whether I need it or not.)
Hating talking on the phone I had Swell phone to make the appointment. She tried a couple of times but their phone just kept on ringing. After learning of this non-answered phone business I did what any sane individual would do.
Find a new garage?
No. Book an appointment on line.
The next Thursday.
Me: Bye Swell. Have a nice day. I'll see you later.
Swell: Let me know if they find anything wrong with the car.
Twenty minutes later.
Me - on phone: Ummmm...Swell... I don't think they're open anymore.
Swell: What! They're not open?
Me: Correct. They are not open anymore.
Swell: That's strange. I guess we'll have to do it another time.
Three days later
Swell: When are you going to take the car in?
Me: I don't know where to take it... I'll have to search on the internet for another Ford dealer.
Swell: Why don't you just take it into the dealer we always take it.
Me: FOR THE LOVE OF ALL THINGS HOLY, DO YOU NEVER LISTEN TO ME!
Swell: What?
Me: Remember? I was taking the car in last Thursday and I phoned you and said they weren't open?
Swell: Well, of course I remember that. What does that have to do with taking the car in this week?
Me: I DON'T KNOW WHERE TO TAKE IT! I'll have to look for a new dealer online or something.
Swell: I DON'T UNDERSTAND WHY YOU CAN'T JUST MAKE A NEW APPOINTMENT AND TAKE IT WHERE WE USUALLY TAKE IT.
Me: Oh my goodness! You really don't listen. I just told you that they were closed.
Swell: Its not like they're closed forever, stupid.
Me: It's exactly like they're closed forever. All the cars that were for sale are gone. Its just a big empty lot now.
Swell: Oh. I thought you meant they were just closed last Thursday.
Me: That doesn't really make sense does it?
Swell: I didn't think it made sense but you said it and most of what you say doesn't make sense.
Me: That's true.
So after that fateful misunderstanding
I said something to someone once about not posting personal stuff (like fights) in a blog so I just want to reiterate that I exaggerate our disagreements although the underlying story is true. It is very true that we had a complete misunderstanding of what "They are closed" meant. It was quite funny. I searched and searched for another Ford dealer.
The nearest one wasn't really all that near. About 7 miles from our place, which is a long way in Atlanta.
So one fateful Thursday I dropped Swell off at work and made my way to the new Ford place.
Upon arriving I was impressed with the customer lounge, not so much with the neighbourhood.
After telling the garage dude that we needed i) an oil change ii) an inspection to look for any problems and iii) an explanation as to why the car was idling poorly at stop lights I went looking for a place to hang out.
Me - on phone: Swell, I'm a little bit a feared. This place is in the ghetto, and not the ironic cool ghetto I mean the actual ghetto and its freaking cold out today.
Swell: Don't care.
Me: Well ok then. I'll call you when the car is done.
I eventually found a place to eat. Who would have expected to find a Chik-Fil-A in the ghetto? (Ok that was crossing the line I know. It wasn't really a ghetto. It was just a rundown part of the city with a lot of shady people hanging around. And truth be told where isn't there a Chik-Fil-A in Atlanta?)
After my nutritious lunch I walked back to the garage and sat for five hours watching Scrubs on my computer.
Oil Change? Check!
Explanation for poor idling? Check!
Fix idling problem? Check?
Cheque? $600
Check the brakes? No. Although they were supposed to. Its on the sheet. The just marked. Didn't do.
Why would the brakes be important?
A few days later.
Swell on the phone: Ummmm, dear husband of mine. Remember when you took the car in. I told you to make sure they checked the brakes right?
Me: I know. They were supposed to. How am I to know that this new garage just ignores that part of the multi-point inspection?
Swell: BY TELLING THEM TO CHECK THE BRAKES!
Me: Sorry. Are they worse?
Swell: If you consider a combination of an ear splitting screeching and a headache inducing grinding worse, than yes they are worse.
The next Thursday I was on my way to yet another Ford Dealer.
My long walk this time led me to a Wendy's followed by 4 or 5 hours of The Office on my computer while waiting in the not as nice customer lounge.
Brakes fixed? Check!
Cheque? Another $600
One day later toward the end of a very long Friday.
Swell - on phone: I'm on 400 and the car doesn't sound right.
Me: What's wrong?
Swell: I don't know. It just doesn't sound right.
Me: I'm sorry. Drive slowly and try to get here. I can't really do anything else from here.
Swell: Ok.
Ten minutes later
Swell: It sounds even worse now and its not going very fast.
Me: Maybe you should pull over.
Swell: I'm on 400
Me: DON'T PULL OVER!!!!
Ten minutes later
Swell: I made it. I'm in the parking lot where should I go?
Me: Just find the nearest parking spot.
Swell: I think maybe the tire is flat.
Me: Just find the nearest parking spot.
Ten minutes later.
Me while looking at the huge piece of metal in the tire and the blown sidewall: Well, you're lucky you're not dead.
Swell: You're not supposed to drive on a flat tire?
Me: No dear.
20 minutes later.
Swell You'll stay open for us? We're almost there. We're just driving on a doughnut now and we work tomorrow so it would be great if we could get it fixed tonight.
2 hours later.
Tire fixed? Check!
All other tires ok? Check!
Cheque? $250.
Since then? So far so good.